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Make a return or exchange

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Contact Customer Support

We receive and reply to emails Monday-Friday 8am-4pm

Provo Location

4801 N. University Ave. Suite 210
Provo, UT 84604


MON-SAT: 10am-9pm

Lehi Location

41791 W. Travers Pkwy Ste. E
Lehi, UT 84043


MON-SAT: 10am-9pm

Las Vegas Location

5634 Centennial Center Blvd, Suite 130
Las Vegas, NV 89149


MON-SAT: 10am-9pm

Frequently Asked Questions


Do we restock items?

Email your resume to and let us know which store location you’d prefer to work at. Also include the hours that you are available and your phone number. We will contact you when we have an opening that needs to be filled.

Due to the fact that we cannot verify if the washing instructions were followed… Once an item has been washed, it is considered *FINAL SALE* and is ineligible to be returned. We recommend checking all items for specific washing instructions before washing. Most of our products require hand washing. Please note that hand-wash items should be washed by hand and not on the "hand wash" cycle on a machine.

After pay allows customers to pay in 4 interest free payments instead of all at once.

Select that option at checkout and follow the steps for sign up.

Send pictures to and let Called to Surf know the situation. They will be happy to work with you and either send you a replacement or process a refund.

We do not give discounts for bulk orders at this time, but we are looking into it.

We currently offer e-gift cards that can be used both online and in the stores. You can also purchase a physical gift card in our store locations, but if you want a gift card shipped out to you, email Called to Surf at and we will walk you through the steps.


  • In-Store: 14 days for in-store credit or exchange.
  • Online: You have 14 days after you receive your order to ship it back to Called to Surf and we will refund you for the item(s).
  • The items must have all original tags on them, be unwashed, and unworn with no makeup stains on the items.

To process a return please send your unwanted items to the following address: ATTN: Called to Surf Returns 1070 S. 350 E. Provo, Utah 84606 Make sure to include a note with your name and order number in the package. The refund will be processed as soon as we receive your order.

We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.

Yes! We are happy to return your online order in the Provo and Lehi locations. It will take a few extra days to process, but we are happy to return it.

Once we have received your order, we will send you a refund email. After the refund email is sent, please allow at least 3-5 business days for the refund to reflect in your account.

Please email immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.


If we need additional information about your order, we will text/email you. We do not pay for tariffs, customs, or taxes on international orders. We offer FREE shipping on orders over $100.

You can choose to have your online order picked up at the Provo or Lehi locations for free. When the store receives your order, they will call you and let you know that it is ready to be picked up. It will take 2-5 business days to be processed and arrive at the store.

Once ready for pickup, your order will be held for 30 days. Orders not picked up within this time-frame will be cancelled, and your method of payment will be refunded. We will give you a reminder call before refunding. If you would like to request a 24-hour extension and pick up your order after the 30 days, please contact us before the order is refunded.

  • This shipping option costs $5 and takes 5-7 business days for you to receive your order.

This shipping option costs $8 and only applies to most Utah locations. You must place your order before 2 pm to qualify for same-day shipping.

This shipping option costs $5. Please allow your item 24 hours to be processed and sent to you after you order it.

This shipping option costs $35 for smaller orders and $45 for larger orders (price will automatically be applied at checkout). We will ship these orders out by 12 PM each day.

For missing packages please contact your local post office with your tracking number. We are not responsible for any lost merchandise, however we advise you to reach out to our customer support team,, and they will do everything possible to assist with the recovery of your package.