Returns and Exchanges

 

Returning Online Orders

 

IF YOU PURCHASED REDO FREE UNLIMITED RETURNS, PLEASE CLICK HERE TO START YOUR RETURN 

We do not refund the original shipping costs, even if Redo is purchased.

 

If you live close to our retail stores you can drop off online returns there and they will be delivered to the returns office for refund.


If you did not purchase Redo, please send your return packages to the following address:

ATTN: Called To Surf Returns
687 N. 2000 W. Suite 1
Springville, 84663

 

In your return package please include a note with your name and order number.

 

After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Return Policy

We accept return of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.

Clothing Condition

Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.

Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either
dry-cleaned or hand washed with cold water.

Shipping

  • Orders are shipped within 2-4 business days after the order is placed.
  • The customer is responsible for return shipping costs if Redo is not purchased.
  • We are not responsible for any lost return packages.
  • Called To Surf DOES NOT cover taxes, tariffs, customs or import fees on international packages.

Sale Items

ALL SALE ITEMS ARE FINAL SALE

Online Exchanges

  • We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.
  • We will credit your card within 3 to 5 days after we receive the return to our store.

FAQ

How long does it take to process the return?


Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?


After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Do we pay for the shipping costs?


We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.

Can I return my items to a store?


Yes! We are happy to return your online order in the Provo and Lehi locations. It will take a few extra days to process, but we are happy to return it.

How can I cancel my order?


Please email support@calledtosurf.com immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.

What is Redo?

  • If you purchase Redo at the original time of checkout, there is no additional cost to return the package. You will be able to submit a return request for a full refund (minus any original shipping costs) to your original payment method or store credit and receive a pre-paid label through the Redo return portal. https://calledtosurf.com/apps/redo/returns-portal#/login.
  • The returns & exchanges protection applies only to the order with which it was purchased. You will need a printer to print off the return label.