Called to Surf gladly accepts returns of unworn, unwashed, undamaged and makeup-free merchandise purchased online for a full refund within 30 days.
All Sale items and all jewelry pieces are final sale
Shipping & Handling
| Standard | 5-7 business days | $7.95 or Free Shipping for $150+ |
|---|---|---|
| Same Day Delivery | Same Day | $15 |
| Overnight *most Las Vegas locations | 1-2 business days | $35 |
| In-store pickup Provo | 2-5 business days | Free |
| In-Store Pickup-Lehi | 2-5 business days | Free |
Please note that the shipping times below are estimated and apply only to deliveries made within the contiguous US.
FREE SHIPPING—EVERY DAY. on orders $150+ in the United States (exceptions may apply). Learn more about our shipping here.
Returns & Exchanges
Return Items in 4 Easy Steps!
Check For Damages
Ship Return Items
Include packing slip or order number with returned items
Ship to: ATTN: Called to Surf Returns 1070 S. 350 E Provo, Utah 84606
Customer is responsible for shipping on return items
In-Store Returns
Did you know you can return online orders in all of our Utah Called to Surf locations? Just another added convenience in case you needed it!
Get Refunded
Our returns department will process your return and a refund will be issued within 2 weeks to the card used for original purchase after the package has been received and inspected.
Check For Damages
Called to Surf gladly accepts returns of unworn, unwashed, undamaged and makeup-free merchandise purchased online for a full refund within 30 days.
All Sale items and all jewelry pieces are final sale
Ship Return Items
Include packing slip or order number with returned items
Ship to: ATTN: Called to Surf Returns 1070 S. 350 E Provo, Utah 84606
Customer is responsible for shipping on return items
In-Store Returns
Did you know you can return online orders in all of our Utah Called to Surf locations? Just another added convenience in case you needed it!
Get Refunded
Our returns department will process your return and a refund will be issued within 2 weeks to the card used for original purchase after the package has been received and inspected.
Questions?
Email us at support@calledtosurf.com
Return Policy
We accept return of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.
All sale items and all jewelry pieces are final sale. Shoeboxes must be enclosed in additional packaging material. Do not write on or place shipping labels directly on the shoebox, or it will be returned to the sender and no refund will be issued. All swimwear must be returned with original liners in place. Called to Surf is not responsible for any lost return packages.
Clothing Condition
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.
Called to Surf is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either
dry-cleaned or hand washed with cold water.
Online Exchanges
We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.
We will credit your card within 3 to 5 days after we receive the return to our store.
F.A.Q.
How long does it take to process the return?
Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days. Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.
Do we pay for the shipping costs?
We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.
Can I return my items to a store?
Yes! We are happy to return your online order in the Provo and Lehi locations. It will take a few extra days to process, but we are happy to return it.
How can I cancel my order?
Please email support@calledtosurf.com immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.
Can I return my store purchase through the mail?
In-Store Pickup
Provo and Lehi Locations
Pick up your online selections in person at select stores. When you find an item you’d like to purchase on calledtosurf.com select Local Pickup for the desired location. Most items should be available for pickup within 48 hours after your order is placed. You will receive a notification phone call and or text when your order is ready for pickup. Please wait for this notification phone call and/or text OR call and verify it is there ready for pickup before heading to the store.
Once ready for pickup, your order will be held for 30 days. Orders not picked up within this timeframe will be cancelled, and your method of payment will be refunded. We will give you a reminder call before refunding. If you would like to request a 24-hour extension and pick up your order after the 30 days, please contact us before the order is refunded.
What to Bring for Pickup
When picking up your order, please bring a confirmation and a valid ID
Customer Reviews
5.0 Based on 5 Reviews
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AC
08/02/2024
Amy C.
United States
K
06/04/2024
Kelli
United StatesJust What I Need!
I bought the Cove Crossbody Bag in Black and take it with me everywhere. Everything I need with me fits inside. Very happy with this purchase!
H
02/19/2024
Haley
United StatesLOVE
This bag is so cute. Easy to slip on and off for on the go. I can fit all the essentials inside. I bought two and love them both.
A
02/11/2024
Amber
United States
AH
10/22/2023
Aroub H.
United StatesGreat quality
I love this bag so much. I take it with me everywhere and the quality is amazing. Will be purchasing more colors!