Shipping & Handling
| Standard | 5-7 business days | $7.95 or Free Shipping for $150+ |
|---|---|---|
| Same Day Delivery | Same Day | $15 |
| Overnight *most Las Vegas locations | 1-2 business days | $35 |
| In-store pickup Provo | 2-5 business days | Free |
| In-Store Pickup-Lehi | 2-5 business days | Free |
Please note that the shipping times below are estimated and apply only to deliveries made within the contiguous US.
FREE SHIPPING—EVERY DAY. on orders $150+ in the United States (exceptions may apply). Learn more about our shipping here.
Returns
Online Returns
We accept return of unworn, unwashed merchandise provided that it is returned no later than 14 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.
The customer is responsible for return shipping costs. We are not responsible for any lost return packages. ALL SALE ITEMS ARE FINAL SALE.
View our complete return policy here
In-Store Pickup
Provo and Lehi Locations
Pick up your online selections in person at select stores. When you find an item you’d like to purchase on calledtosurf.com select Local Pickup for the desired location. Most items should be available for pickup within 48 hours after your order is placed. You will receive a notification phone call and or text when your order is ready for pickup. Please wait for this notification phone call and/or text OR call and verify it is there ready for pickup before heading to the store.
Once ready for pickup, your order will be held for 30 days. Orders not picked up within this timeframe will be cancelled, and your method of payment will be refunded. We will give you a reminder call before refunding. If you would like to request a 24-hour extension and pick up your order after the 30 days, please contact us before the order is refunded.
What to Bring for Pickup
When picking up your order, please bring a confirmation and a valid ID
- Reviews
- Questions
United StatesDisappointing customer service
I purchased this sweater and after the first wash a complete flower was missing leaving a perfect flower hole. I took it back expecting them to at least replace this. They explained to me because it was missing the tag they couldn’t honor a return. It was in good condition until washed, as the stitching had a defect and the threads completely pulled out. They said oh I know that’s clear to tell, but it’s just policy. I have shopped there for years, they already have a tight return policy but not standing behind your quality is ridiculous.